If you have submitted an enquiry through an advertisement operated by Prime Advertising Services LLC, or otherwise provided us with personal data, you can ask us to delete it.
There is no charge for this, and you do not need to give a reason.
Email info@primeadvertising.ae with the subject line:
Data Deletion Request
Alternatively, call +971 56 208 4225 or write to the postal address at the bottom of this page.
So that we can locate your records, please include at least one of the following, exactly as you provided it:
Where you can, it also helps to tell us:
We will contact you to confirm that the request comes from you. This protects you: without verification, anyone could request deletion of someone else's data.
Verification usually means confirming you control the phone number or email address on the record. We will never ask you for a password, a full identity document number, or payment details as part of this process.
We complete verified deletion requests within 30 days and confirm in writing when it is done. If we need longer, we will tell you why before the 30 days expire.
Once verified, we delete or irreversibly anonymise the personal data we hold about you, including:
Some data cannot be deleted immediately. We will tell you specifically what has been retained and why. This may include:
| What | Why |
|---|---|
| Financial and transaction records | Required by UAE commercial, tax, and accounting law |
| Records needed for a legal claim | Where necessary to establish, exercise, or defend a legal claim, including an ongoing dispute |
| A minimal suppression record | A one-way irreversible record of your contact details, kept solely so that we do not re-add you to advertising audiences or re-import your data. This cannot be used to contact you or to identify you for any other purpose. |
| Security and audit logs | Retained for a limited period for security and integrity purposes |
| Aggregated and anonymised statistics | These no longer identify you and are not personal data |
Why the suppression record exists. If we deleted every trace of you, a later data import could unknowingly re-add you. The suppression record is the mechanism that prevents that. Deleting it would defeat the purpose of your request. If you would prefer we delete it too, tell us and we will, but we cannot then guarantee you will not reappear in a future dataset.
Prime Advertising operates campaigns on behalf of other businesses. When you submitted your enquiry, it was delivered to the business whose product or service you enquired about — usually a property developer or real estate company.
That business holds its own copy of your data and controls it independently. We cannot delete data from their systems.
When you send us a deletion request, we will:
To be certain your data is deleted everywhere, you should contact that business as well. Ask us and we will tell you who they are.
Your enquiry may also have been processed by the advertising platform on which you submitted it. Those platforms hold data under their own policies, and we cannot delete it on your behalf.
To manage or delete data held by a platform directly:
If you connected a Facebook or Instagram account to any Prime Advertising application, you can remove that connection yourself at any time:
Facebook → Settings & Privacy → Settings → Apps and Websites → select the app → Remove
Removing access stops future data sharing. It does not delete data already collected — to delete that, send us a request using Step 1 above.
Deletion is one of several rights available to you. You may also request access to your data, correction of inaccurate data, restriction of processing, a portable copy of your data, or object to processing.
Full details are in our Privacy Policy.
If you are unhappy with how we handled your request, contact us first and we will try to resolve it. You also have the right to lodge a complaint with the UAE Data Office, the federal supervisory authority for data protection in the United Arab Emirates.
Commercial licence: CN-5745872
Response time: within 30 days of a verified request.